PRIVACY POLICY

Welcome to Axis Clinics, we are dedicated to protecting the privacy and confidentiality of our patients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

We are committed to complying with all applicable laws and guidelines, including the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002, Clinical Establishments (Registration and Regulation) Act, 2010, National Medical Commission Act, 2019: Digital Personal Data Protection Act, 2023, Telemedicine Practice Guidelines, 2020 all amended up-to-date and read with their associated rules and several international declarations, covenants, and conventions and any other applicable data protection and medical confidentiality standards, acts, rules and best universal practices.

Information We Collect

We may collect the following types of information:

a.  Personal Information:

  • Name
  • Contact information (email, phone number, address)
  • Date of birth
  • Medical history, reports, and diagnostic results (only when voluntarily shared by you or required for medical care)
  • Payment details and transaction history

b.  Non-Personal Information:

  • IP address
  • Browser type and version
  • Device information (operating system, device type)
  • Website usage statistics (e.g., pages visited, time spent on the site)

c.  Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze website performance, and customize content. You can manage your cookie preferences through your browser settings.

 

How We Use Your Information

We use the collected information for the following purposes:

  • To provide accurate and personalized medical
  • To schedule and manage
  • To maintain accurate and confidential patient
  • To enhance the functionality and performance of our
  • To ensure compliance with legal, ethical, and regulatory
  • To facilitate secure payments and financial
  • To inform you about new services, updates, and health-related resources (with your consent).

 

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances if you are a patient:

  • With Medical Staff: To provide high-quality care by sharing necessary details with our team of doctors and healthcare professionals while strictly adhering to medical confidentiality standards.
  • With Service Providers: To facilitate essential services such as website hosting, payment processing, diagnostic services, or other operational needs. These providers are bound by strict confidentiality agreements.
  • As Required by Law: To comply with legal obligations, court orders, or requests from authorized government agencies.

We ensure that any third party accessing your data is contractually obligated to maintain its confidentiality and adhere to data protection laws.

 

Data Security

We take robust measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include

  • Secure servers and end-to-end encryption protocols for data
  • Role-based access control to limit data access to authorized personnel
  • Regular security audits and vulnerability
  • Staff training programs to ensure adherence to confidentiality and privacy
  • Implementation of advanced firewall and anti-malware

In the unlikely event of a data breach, we will promptly notify affected individuals and report the incident to relevant authorities as required by law.

 

Your Rights

As a user of our website, you have the following rights:

  • Access and Correction: You can request access to your personal information and request corrections if necessary.
  • Withdrawal of Consent: You may withdraw consent for specific data processing activities, subject to legal and contractual obligations.
  • Data Deletion: You may request deletion of your personal information where permitted by law.
  • Data Portability: You can request that your data be provided in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [Insert Contact Email]. We will respond to your request within the timeframes required by applicable laws.

 

Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

Children’s Privacy

Our Website and services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately, and we will take appropriate steps to delete such information.

 

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Medical records are retained as per applicable legal and medical guidelines.

 

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with the “Effective Date” updated accordingly. Your continued use of our Website after any changes indicates your acceptance of the revised policy.

 

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your concerns promptly and ensuring your privacy is safeguarded.

Thank you for trusting Axis Clinics with your health and privacy !

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